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Support

Most problems are one of the three below. If yours isn't, write to us.

An episode won't play

Hard-refresh the page (Ctrl/Cmd + Shift + R). Turn off any ad blocker for this domain — some block the player script. If it still stalls, tell us the episode number, your browser and your country, and we'll look.

My access key doesn't work

Keys are single-use per device. If you changed phones or cleared your browser, send the key and we'll re-issue it once.

Billing

Send the transaction id and the email you paid with. Refunds on unused episodes only; see the terms.

Write to us

• General and billing — support@barescene.com
• Business, press, licensing — hello@barescene.com
• Copyright — dmca@barescene.com
• Records (2257) — records@barescene.com

We answer within two business days, usually faster. No phone line yet.